{"id":14854,"date":"2026-10-16T17:22:53","date_gmt":"2026-10-16T14:22:53","guid":{"rendered":"https:\/\/handoli.com\/index.php\/2026\/10\/16\/announcing-workforce-management-forecast-schedule-and-plan-teammate-cover-in-the-intercom-helpdesk\/"},"modified":"2026-10-16T17:22:53","modified_gmt":"2026-10-16T14:22:53","slug":"announcing-workforce-management-forecast-schedule-and-plan-teammate-cover-in-the-intercom-helpdesk","status":"publish","type":"post","link":"https:\/\/handoli.com\/index.php\/2026\/10\/16\/announcing-workforce-management-forecast-schedule-and-plan-teammate-cover-in-the-intercom-helpdesk\/","title":{"rendered":"Announcing Workforce Management: Forecast, schedule, and plan teammate cover in the Intercom helpdesk"},"content":{"rendered":"<p>With Fin resolving a growing share of your support volume, you need a new way to plan for the work that lands with your team. Workforce Management helps you forecast the right capacity, schedule people&#8217;s time, and ensure you have enough cover.<\/p>","protected":false},"excerpt":{"rendered":"<p>With Fin resolving a growing share of your support volume, you need a new way to plan for the work that lands with your team. Workforce Management helps you forecast the right capacity, schedule people&#8217;s time, and ensure you have enough cover.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":[],"rop_publish_now_history":[],"rop_publish_now_status":"pending","footnotes":""},"categories":[1],"tags":[],"class_list":["post-14854","post","type-post","status-publish","format-standard","hentry","category-explore"],"_links":{"self":[{"href":"https:\/\/handoli.com\/index.php\/wp-json\/wp\/v2\/posts\/14854","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/handoli.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/handoli.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/handoli.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/handoli.com\/index.php\/wp-json\/wp\/v2\/comments?post=14854"}],"version-history":[{"count":0,"href":"https:\/\/handoli.com\/index.php\/wp-json\/wp\/v2\/posts\/14854\/revisions"}],"wp:attachment":[{"href":"https:\/\/handoli.com\/index.php\/wp-json\/wp\/v2\/media?parent=14854"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/handoli.com\/index.php\/wp-json\/wp\/v2\/categories?post=14854"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/handoli.com\/index.php\/wp-json\/wp\/v2\/tags?post=14854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}