{"id":15294,"date":"2026-10-07T03:00:00","date_gmt":"2026-10-07T00:00:00","guid":{"rendered":"https:\/\/handoli.com\/index.php\/2026\/10\/07\/introducing-fin-4-customer-agent-operator-and-major-upgrades-to-the-intercom-helpdesk\/"},"modified":"2026-10-07T03:00:00","modified_gmt":"2026-10-07T00:00:00","slug":"introducing-fin-4-customer-agent-operator-and-major-upgrades-to-the-intercom-helpdesk","status":"publish","type":"post","link":"https:\/\/handoli.com\/index.php\/2026\/10\/07\/introducing-fin-4-customer-agent-operator-and-major-upgrades-to-the-intercom-helpdesk\/","title":{"rendered":"Introducing Fin 4: Customer Agent, Operator, and major upgrades to the Intercom helpdesk"},"content":{"rendered":"<p>At Pioneer 2026, we announced Fin 4, a major step toward a fully agentic customer experience.<\/p>","protected":false},"excerpt":{"rendered":"<p>At Pioneer 2026, we announced Fin 4, a major step toward a fully agentic customer experience.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":[],"rop_publish_now_history":[],"rop_publish_now_status":"pending","footnotes":""},"categories":[1],"tags":[],"class_list":["post-15294","post","type-post","status-publish","format-standard","hentry","category-explore"],"_links":{"self":[{"href":"https:\/\/handoli.com\/index.php\/wp-json\/wp\/v2\/posts\/15294","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/handoli.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/handoli.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/handoli.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/handoli.com\/index.php\/wp-json\/wp\/v2\/comments?post=15294"}],"version-history":[{"count":0,"href":"https:\/\/handoli.com\/index.php\/wp-json\/wp\/v2\/posts\/15294\/revisions"}],"wp:attachment":[{"href":"https:\/\/handoli.com\/index.php\/wp-json\/wp\/v2\/media?parent=15294"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/handoli.com\/index.php\/wp-json\/wp\/v2\/categories?post=15294"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/handoli.com\/index.php\/wp-json\/wp\/v2\/tags?post=15294"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}